My name is Randy Connell and I’m a computer professional. For nearly 30 years I’ve been helping business owners and individuals get fast, affordable, and reliable computer support.
I’m amazed at the number of business owners who put up with poor service from their computer support guy.
Is this your IT guy?
You always get his voicemail. It takes hours or sometimes days before he gets back to you. When he finally shows up, he walks in, chest all puffed out, speaking loudly and confidently, acting like he knows everything there is to know about computers and wondering how you mere mortals can get along without him. He uses terms you don’t understand and when you ask him a question, he treats you like an idiot for not knowing something so simple. Most of these guys won’t admit when they don’t know something themselves and just rush into it headlong – often times making things worse by not having a back-out plan before making critical changes. When it’s finally done, the bill is higher than you expected, you don’t understand what he did and he never even follows up to be sure you’re satisfied with the work.
Enough Is Enough!
I think it’s about time someone finally got it right. That’s why I’m committed to delivering fast, reliable computer network support from trustworthy technicians who really know what they are doing and who will never disrespect you or talk down to you.
Although I don’t think this is such an amazing concept, it still surprises me how many companies don’t get it right. After all, you and I know that there are plenty of computer consulting firms out there offering some type of network support, but how many of them are willing to stand behind their work with an iron-clad no B.S. 100% money-back guarantee?
Here are 2 guarantees that no other computer technician would dare to make:
Guarantee #1: If you call me during normal business hours with a problem that needs urgent attention, I guarantee that I will either answer immediately or return your call within 90 minutes to help you resolve it. If I don’t, the service is free.
Guarantee #2: If you are not happy with the work I’ve done in any way, just call my office within 2 weeks of the service call and I will come back out on site and make it right at no charge to you. Or, if you’re just not happy, I’ll issue you a complete refund.